Delivery Times:
We are committed to processing and shipping all orders within 5 to 7 business days after payment is received. Business days do not include weekends or public holidays.

• An additional 48 hours may be needed for deliveries to regions of mainland France that are not connected to the continent by a bridge (e.g., Corsica, Île d’Yeu, Île de Porquerolles, etc.).
• An additional 72 hours is required for deliveries to overseas departments and territories, as well as international deliveries.

Shipping Fees:
Shipping is free for all orders within mainland France and the overseas departments and territories.
For international deliveries, additional shipping fees may apply (these will be clearly indicated to the customer before payment is made).

Package Tracking:
All our shipments include a tracking number, which we will share with you once your order has been shipped. This allows you to monitor your package’s progress until it reaches your delivery address.

Delivery Methods:
All domestic deliveries within mainland France are made free of charge to your home via Colissimo.
For international deliveries, we will use private carriers, selected to ensure guaranteed delivery times.

Possible Delays:
While we strive to meet the announced delivery times, delays may sometimes occur due to circumstances beyond our control, such as unfavorable weather conditions, logistical issues, or customs delays. If a significant delay arises, we will inform you promptly and do our best to resolve the situation.

Delivery Address:
Please ensure that you provide a complete, accurate, and correct delivery address when placing your order to avoid any delivery issues.

International Shipping:
For international orders, please note that import taxes, customs duties, and additional fees may be charged by your country’s customs authorities. These costs are the customer’s responsibility and are not included in the shipping fees charged by Malemea. Make sure to check the applicable laws in your country regarding any potential delivery taxes before placing your order.

Customer Service:
Our customer service team is available to answer any questions you may have regarding shipping and delivery. Feel free to contact us by phone, email, through the contact form on our website at contact@malemea.com, or via the messaging platforms on our social media channels.